Exchange Server

Unable to Initialize the Microsoft Exchange Information Store Service Event ID 5000

Microsoft Exchange Information is the storehouse of Microsoft Exchange Server. It is the core data repository of both i.e., mailbox & public folder data. The Exchange server uses a database engine known as ESE (Extensible Storage Engine), which is a transaction-based database technology, its transaction logs have played a large part. Unable to initialize the Microsoft Exchange information store service, the error is faced by many users, and troubleshooting the error is a primary task.

For this issue database administrator is responsible. Whenever this message is displayed the users fail to initialize the information store even after the Exchange Server 2019, 2016, 2013, 2010, and 2007 service has been restarted several times. Therefore, the article explains about Microsoft Exchange Information Store service – Error 0x8004010f, its reasons, and the causes that are responsible for the occurrence of this message.

Event Viewer Specification of the Error Log

• Type: Error
• Id: 5000
• Source: MSExchangeIS
• Description: Unable to initialize the Microsoft Exchange Information Store service – Error 0x8004010f

Unable to Initialize the Microsoft Exchange Information Store Service – Factors

This is a critical issue and it can harm your Exchange database file. It generates an error message – Unable to initialize the Microsoft Exchange Information Store Service – Error 0x8004010f

Server computers and client computers are interconnected to each other. If the clock of the server computer & client computer is not synced appropriately then, the changed time is recorded on the client or the server computer. This Error event is a generic indication & it occurs when the Exchange server database service cannot be initialized in the local machine. While troubleshooting instances or when moving from mixed to native mode, the user may need to reboot the Information Store service. The domain should be properly configured and currently online. Other than that the possible cause for this issue could be any of the following two:

• From the E-mail Address Policies tab deletion of the Default Policy
• By a custom email address policy replacement of the Default Policy

How Does the Error Act On Exchange Server Databases?

This error is unable to initialize the Microsoft Exchange information store service event ID 5000, it imposes the entire database at critical risk. If the error is not solved immediately then the complete EDB file including both priv1.edb and pub1.edb can become inaccessible or the data can get corrupted. Then the stored information is at serious warning, which may lead to actual loss.

Unable to Initialize Microsoft Exchange Information Store – How to Resolve

There are two possible ways to troubleshoot the error

Method 1: Restart the Server

1. First, check whether the domain is correctly configured or not
2. Keep the domain currently online
3. Now, restart the Exchange Active Directory Topology Service
4. Launch the command prompt and run Exchange Server as Administrator
5. Execute command Net time \\ADServerName\Set
6. Now, restart the Exchange Active Directory Topology Service.

Also Read: How to Move Corrupted Mailbox from One Exchange Server to Another Efficiently?

Method 2: Replace the Default Policy

1. Go to the Start menu and enter Run in the search field
2. A dialog box will appear, type the command ‘adsiedit.msc’ & click on OK
3. Go to the Action menu, and click on Connect to the option
4. A box will display ‘Select a well-known Naming Context’, click on the Configuration option & OK button
5. Now, expand the following options to proceed further:
   • Configuration (the_Domain_Controller_Name. the_Name_Of_The_Domain.com)
   • CN=Configuration, DC= domain, DC=com
   • CN=Services
   • CN=Microsoft Exchange
   • CN= Organization
   • CN=Recipient Policies
6. Now, right-click on Email Address Policy and choose Properties from the options
7. Go to the Attribute option and search purportedSearch. Confirm the value is (mailNickname=*).

Note: If the value of the purported search is not mentioned as (mailNickname=*) then, change it manually by following the below-mentioned steps:
a) Go to purportedSearch, >> Edit option
b) Go to Clear option >> type in the Valuebox (mailNickname=*)
c) Hit the OK to apply the changes

1. Once the modification of value corresponding to the purportedSearch column has been done then, Go to Attribute >> msExchPolicyOrder >> Edit option.
2. Next, click on Clear, & in the Value field provide value 2147483647 and double click on OK.
3. Now, exit Active Directory Service Interface (ADSI) Edit
4. Run Exchange Server to update modifications.

Method 3. Expert’s Advice

If the error cannot resolved after trying the above solutions. Then use the EDB Recovery Software to repair the Microsoft Exchange Priv.edb, Pub.edb files. You can use the impeccable features to resolve this error without hassle.

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Bottom End

The article has explained all the responsible reasons and causes for this error, which is unable to initialize the Microsoft Exchange Information Store service. There are two manual methods provided i.e., restart the Exchange server & replace the default policy. Because this is a critical issue that requires solving immediately. So go with the expert’s recommended tool to come out of this issue.

Frequently Asked Questions

Q1. How to Restart the Microsoft Exchange Information service store?

Ans – To do so, you just need to press the right-click on the Microsoft Exchange Information service store and then hit Restart.

Q2. How to Restart Exchange Directory Topology Service?

Ans – Run the below command in the PowerShell:-

Net time \\ADServerName\Set