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The Action Cannot Be Completed. The Name Cannot Be Matched to a Name in the Address List [Solved]

Admin | May 25th, 2020 | Outlook

When selecting a name in Outlook, an error occurred “The action cannot be completed. The name cannot be matched to a name in the address list.” This is mainly because the user is new to the Exchange Server from the automatic discovery of Outlook client. It occurs when trying to add a user mailbox. Users may address the following:

The Action Cannot Be Completed. The Name Cannot Be Matched to a Name in the Address List.

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Fix The Action Cannot Be Completed. The Name Cannot Be Matched to a Name in the Address List Error

To fix this error, you must perform several steps in the Exchange admin center. To do this, you must first ensure that the user’s mailbox exists and that the user is listed on the mailing list. To achieve this, follow the steps below.

  1. Log in to the Exchange Admin Center
  2. Therefore, you must select the Recipients
  3. Then, you need to go to your Mailboxes and identify the user
  4. Then double-click on your User Account and uncheck the Hide box in the mailing list box.

If the user is shown, run again to see if the issue is resolved. Follow the steps below to this end.

  1. Open Outlook and create a profile
  2. Log on to Outlook as a user. Open the Exchange Admin Center again
  3. Now again select Recipients >> Mailboxes and find the user
  4. Double-click on your User Account and Check the Hide box in mailing list.

If that doesn’t work, you can do it another way: clear your credentials and then repair your Office application. Let’s start by clearing the credentials. To do so, follow the steps below:

  1. In Outlook, click File and select Office Account from the menu
  2. In the User Account Information section, click the Sign Out option to log out of all existing accounts
  3. Then close all Office Apps running on your system
  4. Then get Credential Manager from the system Start menu
  5. Open and click Windows Credentials
  6. Delete all your Office account credentials
  7. Press Win + R, type Regedit in the search window and click OK
  8. Open the Registry Editor, go to
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Registry Editor

  • Delete Identity Folder
  • Restart your System

When the system reopens, repair your Office application. Your account should be working properly now. I hope this solves the problem.

Conclusion

In this blog, We discussed the “The action cannot be completed. The name cannot be matched to a name in the address list.” users may have in Outlook. We discussed why this happens and how we can tackle it.