Outlook

New Outlook Not Opening Attachments – Best Techniques

Overview: In this tutorial, we will be telling you different ways to fix New Outlook not opening attachments issues. Like, firstly the reason part and then some manual fixes within Outlook, and at last professional way to deal with this problem and enjoy seamless attachment viewing process.

Microsoft released the new Outlook in the first half of 2022 with a latest design and tried to focus on cloud infrastructure and its features. However, many users are experiencing issues when trying to open attachments. At times, it is unable to open the attachment files.

Sometimes, when users try to access the attachment, it comes up blank or does not respond at all and freezes Outlook as well. Then, what happens is that it affects all kinds of work which users perform on daily basics and your files are not opening.

Also Read: Extract Attachments from OST File

New Outlook Not Loading Attachments – Different Errors

Users may run into the problem like new Outlook not opening attachments.

• Outlook fails after clicking the attachments
• It freezes while downloading multiple files
• It shows cannot open attachment error
• Attachments disappear from emails
• Files like PDF or Excel do not open
• Data preview option not working
• Attachments are opening up on a white screen
• Outlook crashes while saving attachments
• Drag & drop does not work

This can happen to anyone whether you have single or multiple emails.

Why Does the New Outlook Not Opening Attachments Problem Happens?

There are many reasons behind this issue “New Outlook not Showing Attachments”. Let’s read those points first before going to the manual part.

• The new Outlook is dependent on cloud sync
• If you have a weak or unstable internet connection
• Having corrupted files can be the factor behind attachment issue
• There are some file types like EXE, BAT, CMD, which are blocked by Outlook
• It can be due to any antivirus software that may block attachments
• Outlook add-ins can be the factor before this
• The corrupted profile will cause issues during return mailbox sync
• Possible due to sync or mailbox limit
• A server or a syncing issue can prevent the file from loading

Key Features:

• You can extract batch attachments from multiple emails
• Compatible with PST,OST, OLM, BAK, and configured Outlook profiles
• Automatically save attachments to folder structure
• Provide filters option to customize according to your needs

Follow Manual Ways to Fix New Outlook Not Opening Attachments Error

Below, you will get ten small sets of steps to resolve New Outlook not loading attachments issues.

Step 1. Restart New Outlook

First, try to restart Outlook. This is the easiest way to solve a new outlook not opening attachments.

1. Firstly, close New Outlook
2. Next, open Task Manager
3. End all Outlook background tasks
4. Now, open Outlook again
5. View your attachments again

Step 2. Verify Internet Connection

You need to have a stable internet connection to download attachments from New Outlook.

1. Start by restarting your Wi-Fi router
2. Then, connect to a different network
3. After that, turn off the VPN for a while
4. Lastly, open Outlook Web App to see if it can open the attachments or not

Step 3. Clear Outlook Cache

Having corrupted cache files can prevent the attachments from opening

1. Close Outlook first
2. Press Windows + R
3. Type:

%localappdata%\Microsoft\Outlook

1. Delete the temporary cache folders
2. Open Outlook again

It clears the older Outlook data and this helps to fix new Outlook not opening attachments error.

Step 4. Disable Antivirus Temporarily

Sometimes, it can be due to antivirus software that you have installed on your system.

1. You have to disable email scanning feature in your antivirus settings
2. Open Outlook
3. Try opening the attachment again
4. If the attachment will open, add Outlook as a trusted app.

Note: Remember to enable your antivirus after testing.

Step 5. Launch Outlook in safe mode

Open Outlook in Safe Mode which automatically disables add-ins which could be blocking attachments.

1. Press Windows + R
2. Type:
   

   outlook.exe /safe

3. Press Enter button
4. Open the attachment again

If the attachment works, disable unnecessary add-ins in Outlook.

Step 6. Disable Outlook Add-ins

Outlook problems sometimes happen due to inappropriate add-ins installed.

1. Open Outlook
2. Click on File > Options > Add-ins
3. Choose COM Add-ins
4. Tap on Go
5. Uncheck unknown add-ins
6. Restart Outlook

Step 7. Update New Outlook

One of the reasons is that you are working on an old version of Outlook. That sometimes leads to new Outlook not opening attachments error.

1. Open Outlook app
2. From there, go to settings
3. Check for updates if any
4. Install available updates
5. Restart Outlook again to see changes

Step 8. Repair Microsoft Office

You may fix the issue by repairing the broken Office files.

1. Open Control Panel
2. Click on Programs and Features option
3. Select Microsoft Office
4. Tap on Change
5. Select Quick Repair or Online Repair option
6. Now, follow the on-screen steps to complete

Step 9. Create a New Outlook Profile

If your Outlook profile is damaged, it can create problems with syncing and attachments.:

1. Open Control Panel
2. Go to Mail
3. Select Show Profiles button
4. Click on Add to create a new profile
5. Re-setup your email account
6. Open Outlook with the new one

Step 10. First Download the Attachment

You can follow the below steps rather than opening the attachments directly

1. Right-click on the attachment part
2. Click Save As
3. Download the file on your computer
4. Open the saved file manually

In this way, you can preview mistakes in Outlook.

Limitations of Using Manual Methods

If manual approaches do not work, then it could be because of below factors:

• Mailbox corruption
• PST/OST file damage
• Do not provide bulk attachment extraction option
• Synchronization errors
• Email management problems

In that case, you can make use of our professional solution which is already described above.

Tips to Prevent Attachments Error in Future

Follow these advice to perform better attachment extraction.

• Keep Outlook up to date
• Store only important add-ins
• Good internet speed
• Clear Outlook cache daily
• Do not download unknown attachments
• Take back up of your Outlook data in frequent times

Conclusion

The “New Outlook not opening attachments” error depends upon multiple factors which we have described in the above article. At first, you can try all our manual steps to fix new Outlook not loading attachments. But, it would go on a temporary basis. So, you can go with our expert solution to deal with Outlook attachments in a better way and avoid all kinds of problems.